KLPTA

KLPTA- OUTBEAT. OUTSMART. OUTTHINK.

Enhanced Flexibility In Client’s Operations.
An Unprecedented Global Reach.
Enables Clients To Focus On Core Competence.
Brings Down Operational Costs.
Ameliorated Customer Experience.

ABOUT US

 

Klpta is a Business Process Outsourcing Provider based in
India, operating 24 x 7 x 365 from a facility in Mumbai.

 

We specialise in creating and delivering Customised Contact
Management solutions for clients delivering Excellence in
Customer Communications. We partner with clients to help
them Improve operating Efficiencies, Drive Revenues and
Enhance the Customer Experience.

SERVICES

Customer Support: Voice and Non Voice
Sales: B2C and B2B
Technical Support: B2C and B2B
Verifications: Education/Employment
Lead Generation: B2C and B2B
Transcription Services: General and Healthcare/Medical
Data Entry
Recruitment:
Human Resources and Panel

EXPERIENCE

INDUSTRY SECTORS

Media
Agriculture
Automobile
Banking
Education
F.M.C.G 

Real-Estate 
Travel
Healthcare
Technology
Retail
Telecommunication

STRENGTH

CALL MANAGEMENT
-Dedicated Direct Calling User Extensions
-Personal Voicemails & Team Voicemails
-Outbound calls- Manual, Preview And Predictive
-Inbound Calls-Automated Call Distribution (ACD)
-Blended Calls (Inbound And Outbound)
-Scheduled Callbacks (Manual & Auto)
-3-Way Conference And Call Transfers
-Interactive Voice Response (IVR) With Campaign/Queue
-Broadcast And Survey Dialling.

CAMPAIGN MANAGEMENT
-Multi-lead list per campaign
-Campaign defined scripts
-Custom caller ID
-Campaign specific
-Custom call statuses and call dispositions
-Hotkeys for quick hang-up and call dispositions
-Filter leads (dynamically exclude numbers from lists).

LANGUAGE STRENGTH
English (US, UK, CA, AUS)
Spanish
German
French

CALL RECORDING AND VOICE LOG STORAGE
-Full call recordings or on-demand
-Option to store call recordings on your own NAS/FTP

LEAD MANAGEMENT
-Upload and download of customer lists
-Leads filtering
-Leads recycle
-Internal DNC and blacklist
-Leads time-zone restrictions

SUPERVISOR MANAGEMENT
-Real-time Dashboard
-Listen-in, barge-in
-Force log-out
-Reports and analytics

COMPLIANCE
-US, UK and Australia telemarketing compliance
-Drop timer with safe-harbour message for FTC compliance.

TEAM

PIYUSH SONI

FOUNDER & DIRECTOR

ASMITA MISHRA

FOUNDER & DIRECTOR

AMAR MISHRA

PRESIDENT

VISHAL JAIN

GENERAL MANAGER

DENZIL JENNINGS

SR. MANAGER-REASEARCH & DEVELOPMENT

ALTAF ANWAR

BUSINESS DEVELOPMENT MANAGER

BHUSHAN BASARKAR

LEAD-DIGITAL PRODUCT DESIGNER

HANISHA MIRCHANDANI

HR GENERAL MANAGER

SHIVANGI SINGH

HR ASSISTANT MANAGER

CONTACT US

info@klpta.com
+91 2269062222

 

Head Office
Klpta Business Solutions Pvt. Ltd.
C 306 Eureka Towers, Mindspace, Link Road,
Malad West, Mumbai, 400064

 

Indore Office
Klpta Business Solutions Pvt. Ltd.
301-302, New Wing, Electronics Complex,
MPSEDC, Pardesipura, Indore, 452010