Enhanced Flexibility In Client’s Operations.
An Unprecedented Global Reach.
Enables Clients To Focus On Core Competence.
Brings Down Operational Costs.
Ameliorated Customer Experience.
ABOUT US
Klpta is a Business Process Outsourcing Provider based in
India, operating 24 x 7 x 365 from a facility in Mumbai.
We specialise in creating and delivering Customised Contact
Management solutions for clients delivering Excellence in
Customer Communications. We partner with clients to help
them Improve operating Efficiencies, Drive Revenues and
Enhance the Customer Experience.
SERVICES
Customer Support: Voice and Non Voice
Sales: B2C and B2B
Technical Support: B2C and B2B
Verifications: Education/Employment
Lead Generation: B2C and B2B
Transcription Services: General and Healthcare/Medical
Data Entry
Recruitment: Human Resources and Panel
EXPERIENCE
INDUSTRY SECTORS
Media
Agriculture
Automobile
Banking
Education
F.M.C.G
Real-Estate
Travel
Healthcare
Technology
Retail
Telecommunication
STRENGTH
CALL MANAGEMENT
-Dedicated Direct Calling User Extensions
-Personal Voicemails & Team Voicemails
-Outbound calls- Manual, Preview And Predictive
-Inbound Calls-Automated Call Distribution (ACD)
-Blended Calls (Inbound And Outbound)
-Scheduled Callbacks (Manual & Auto)
-3-Way Conference And Call Transfers
-Interactive Voice Response (IVR) With Campaign/Queue
-Broadcast And Survey Dialling.
CAMPAIGN MANAGEMENT
-Multi-lead list per campaign
-Campaign defined scripts
-Custom caller ID
-Campaign specific
-Custom call statuses and call dispositions
-Hotkeys for quick hang-up and call dispositions
-Filter leads (dynamically exclude numbers from lists).
LANGUAGE STRENGTH
English (US, UK, CA, AUS)
Spanish
German
French
CALL RECORDING AND VOICE LOG STORAGE
-Full call recordings or on-demand
-Option to store call recordings on your own NAS/FTP
LEAD MANAGEMENT
-Upload and download of customer lists
-Leads filtering
-Leads recycle
-Internal DNC and blacklist
-Leads time-zone restrictions
SUPERVISOR MANAGEMENT
-Real-time Dashboard
-Listen-in, barge-in
-Force log-out
-Reports and analytics
COMPLIANCE
-US, UK and Australia telemarketing compliance
-Drop timer with safe-harbour message for FTC compliance.
TEAM
PIYUSH SONI
FOUNDER & DIRECTOR
ASMITA MISHRA
FOUNDER & DIRECTOR
AMAR MISHRA
PRESIDENT
VISHAL JAIN
GENERAL MANAGER
DENZIL JENNINGS
SR. MANAGER-REASEARCH & DEVELOPMENT
ALTAF ANWAR
BUSINESS DEVELOPMENT MANAGER
BHUSHAN BASARKAR
LEAD-DIGITAL PRODUCT DESIGNER
HANISHA MIRCHANDANI
HR GENERAL MANAGER
SHIVANGI SINGH
HR ASSISTANT MANAGER
CONTACT US
info@klpta.com
+91 2269062222
Head Office
Klpta Business Solutions Pvt. Ltd.
C 306 Eureka Towers, Mindspace, Link Road,
Malad West, Mumbai, 400064
Indore Office
Klpta Business Solutions Pvt. Ltd.
301-302, New Wing, Electronics Complex,
MPSEDC, Pardesipura, Indore, 452010