STRENGTH
CALL MANAGEMENT
Dedicated direct calling user extensions
Personal voicemails & Team voicemails
Outbound calls - Manual, preview and predictive
Inbound calls - Automated call distribution (ACD)
Blended calls (inbound and outbound)
Scheduled callbacks (manual & auto)
3-way conference and call transfers
Interactive voice response (IVR) with campaign/queue
Broadcast and survey dialling.
CAMPAIGN MANAGEMENT
Multi-lead list per campaign
Campaign defined scripts
Custom caller ID - campaign specific
Custom call statuses and call dispositions
Hotkeys for quick hang-up and call dispositions
Filter leads (dynamically exclude numbers from lists).
COMPLIANCE
US, UK and Australia telemarketing compliance
Drop timer with safe-harbour message for FTC compliance.
LANGUAGE STRENGTH
English (US, UK, CA, AUS)
Spanish
German
Frencharbour message for FTC compliance.
CALL RECORDING & VOICE LOG STORAGE
Full call recordings or on-demand
Option to store call recordings on your own NAS/FTP
LEAD MANAGEMENT
Upload and download of customer lists
Leads filtering
Leads recycle
Internal DNC and blacklist
Leads time-zone restrictions
SUPERVISOR MANAGEMENT
Real-time Dashboard
Listen-in, barge-in
Force log-out
Reports and analytics